Partial Service Disruption
Web Client, Windows Client, Mobile App – Therefore™ Go, Smart Capture, Single Sign-On, Reporting Tools, Email Sending, MFP/MEAP App
EU, US, SE Asia, India, Japan, Australia, Canada
January 25, 2023 11:33 UTC
[Resolved] The issue has been resolved by Microsoft. For more information please check their status page:
status.azure.com/en-us/status/history
January 25, 2023 09:46 UTC
[Monitoring] The issue is being resolved by Microsoft. This is their current status page message:
"Starting at 07:05 UTC on 25 January 2023, customers may experience issues with networking connectivity, manifesting as network latency and/or timeouts when attempting to connect to Azure resources in Public Azure regions, as well as other Microsoft services including M365, PowerBI.
We've determined the network connectivity issue is occurring with devices across the Microsoft Wide Area Network (WAN). This impacts connectivity between clients on the internet to Azure, as well as connectivity between services in datacenters, as well as ExpressRoute connections. The issue is causing impact in waves, peaking approximately every 30 minutes.
We have identified a recent WAN update as the likely underlying cause, and have taken steps to roll back this update. Our latest telemetry shows signs of recovery across multiple regions and services, and we are continuing to actively monitor the situation.
This message was last updated at 09:36 UTC on 25 January 2023"
We have confirmed that Therefore Operations are back to working normally. We will continue to monitor the situation and give an update here if needed.
For more information about the problem please check the Azure status page:
https://status.azure.com/en-us/status
January 25, 2023 08:38 UTC
[Identified] Microsoft confirmed networking issues in multiple regions. For more information please check the Azure Status page:
https://status.azure.com/
The current status from them is the following:
"Starting at 07:30 UTC, we're aware of a networking issue impacting connectivity to Azure for a subset of users. We are actively investigating and will share updates as soon as more is known.
This message was last updated at 08:29 UTC on 25 January 2023."
For Therefore Online customers connection may be slow or fail.
As soon as we have more information we will give an update here.
January 25, 2023 08:23 UTC
[Investigating] It seems Microsoft Azure is having issues which may affect connectivity to Therefore Online. We are currently investigating this.
As soon as we have more information we will give an update here.
