All Systems Operational

Updated a few seconds ago

Scheduled Maintenance

Schedule

May 21, 2024 19:00 - 22:00 UTC

Components

Web Client, Windows Client, Mobile App – Therefore™ Go, Workflow, Smart Capture, eSignature, Reporting Tools, Email Sending, MFP/MEAP App

Locations

EU

Description

The system will be upgraded to the next Therefore™ Online Release. For more information about this release, please check the following page: https://therefore.net/blog/therefore-2024-coming-soon/ The system will be unreachable for short periods during the event.

Schedule

May 22, 2024 15:30 - 18:30 UTC

Components

Web Client, Windows Client, Mobile App – Therefore™ Go, Workflow, Smart Capture, eSignature, Reporting Tools, Email Sending, MFP/MEAP App

Locations

India

Description

The system will be upgraded to the next Therefore™ Online Release. For more information about this release, please check the following page: https://therefore.net/blog/therefore-2024-coming-soon/ The system will be unreachable for short periods during the event.

Schedule

May 23, 2024 13:00 - 16:00 UTC

Components

Web Client, Windows Client, Mobile App – Therefore™ Go, Workflow, Smart Capture, eSignature, Reporting Tools, Email Sending, MFP/MEAP App

Locations

Australia

Description

The system will be upgraded to the next Therefore™ Online Release. For more information about this release, please check the following page: https://therefore.net/blog/therefore-2024-coming-soon/ The system will be unreachable for short periods during the event.

Schedule

June 10, 2024 15:00 - 18:00 UTC

Components

Web Client, Windows Client, Mobile App – Therefore™ Go, Workflow, Smart Capture, eSignature, Reporting Tools, Email Sending, MFP/MEAP App

Locations

Japan

Description

The system will be upgraded to the next Therefore™ Online Release. For more information about this release, please check the following page: https://therefore.net/blog/therefore-2024-coming-soon/ The system will be unreachable for short periods during the event.

Web Client




Operational

Windows Client




Operational

Mobile App – Therefore™ Go




Operational

Workflow




Operational

Smart Capture




Operational

eSignature




Operational

Reporting Tools




Operational

Email Sending




Operational

MFP/MEAP App




Operational

Locations

0

Active Incidents

0

Active Maintenances

0

Days Since Last Incident

History (Last 7 days)

Incident Status

Partial Service Disruption


Components

Web Client


Locations

EU




May 20, 2024 07:25 UTC
[Resolved] Web Classic Client is back to normal.

May 20, 2024 07:11 UTC
[Investigating] Cannot login via Web Classic Client.

Incident Status

Service Disruption


Components

Web Client, Windows Client, Mobile App – Therefore™ Go, Workflow, Smart Capture, eSignature, Reporting Tools, Email Sending, MFP/MEAP App


Locations

EU




May 17, 2024 13:59 UTC
[Resolved] The issue has been fixed and the system is fully operational again. We are currently analyzing the root cause and will give a Post-Incident Report here as soon as possible.

May 17, 2024 13:37 UTC
[Investigating] It currently may not be possible to connect to the system. We are investigating the issue and will give an update as soon as we have new information.

Incident Status

Degraded Performance


Components

Smart Capture


Locations

EU, SE Asia, India, Japan, Australia, Canada




May 15, 2024 10:47 UTC
[Resolved] Our 3rd party provider informed us that the issue is resolved on their side and they are monitoring the situation. Smart Capture operations are back to normal.

May 15, 2024 06:47 UTC
[Identified] Performance of Smart Capture is currently degraded. This is because of an issue with our 3rd party provider. They are working on a fix. Once the issue is fixed we will give an update here.

Incident Status

Partial Service Disruption


Components

Web Client


Locations

EU




May 15, 2024 07:18 UTC
[Resolved] The issue is fixed and the system should be back to normal. The problem was that conversion jobs were not processed. We are conducting a root cause analysis and will share the post-incident report here as soon as we have it.

May 14, 2024 16:25 UTC
[Investigating] There is an issue in viewing, printing and downloading of documents in Dynamic Web View.

Description

The system will be upgraded to the next Therefore™ Online Release. For more information about this release, please check the following page: https://therefore.net/blog/therefore-2024-coming-soon/ The system will be unreachable for short periods during the event.


Components

Web Client, Windows Client, Mobile App – Therefore™ Go, Workflow, Smart Capture, eSignature, Reporting Tools, Email Sending, MFP/MEAP App


Locations

SE Asia


Schedule

May 14, 2024 13:00 - May 14, 2024 16:00 UTC



May 14, 2024 15:54 UTC
[Update] The upgrade is completed. The system is fully operational again.

May 14, 2024 13:17 UTC
[Update] The upgrade started. The system will be unreachable for short periods during the event. We will notify you as soon as the upgrade is completed.

Description

The system will be upgraded to the next Therefore™ Online Release. For more information about this release, please check the following page: https://therefore.net/blog/therefore-2024-coming-soon/ The system will be unreachable for short periods during the event.


Components

Web Client, Windows Client, Mobile App – Therefore™ Go, Workflow, Smart Capture, eSignature, Reporting Tools, Email Sending, MFP/MEAP App


Locations

US


Schedule

May 13, 2024 07:00 - May 13, 2024 10:00 UTC



May 13, 2024 10:50 UTC
[Update] The upgrade is completed. The system is fully operational again.

May 13, 2024 10:16 UTC
[Update] The upgrade is taking slightly longer than expected but should be finished shortly. We will give an update as soon as the upgrade is completed.

May 13, 2024 07:33 UTC
[Update] The upgrade started. The system will be unreachable for short periods during the event. We will notify you as soon as the upgrade is completed.