All Systems Operational

Updated a few seconds ago

Scheduled Maintenance

Therefore™ Online Planned Upgrade AnnouncementPlanned Maintenance

Schedule

May 27, 2025 13:00 - 16:00 UTC

Components

Web Client, Windows Client, Mobile App – Therefore™ Go, Workflow, Smart Capture, eSignature, Reporting Tools, Email Sending, MFP/MEAP App, Content Connector, FTP

Locations

Australia

Description

The system will be upgraded to the next Therefore™ Online Release. For more information about this release, please check the following page: https://therefore.net/blog/therefore-2025-feature-preview/ The system will be unreachable for short periods during the event.
Therefore™ Online Planned Upgrade AnnouncementPlanned Maintenance

Schedule

June 3, 2025 19:00 - 22:00 UTC

Components

Web Client, Windows Client, Mobile App – Therefore™ Go, Workflow, Smart Capture, eSignature, Reporting Tools, Email Sending, MFP/MEAP App, Content Connector, FTP

Locations

EU

Description

The system will be upgraded to the next Therefore™ Online Release. For more information about this release, please check the following page: https://therefore.net/blog/therefore-2025-feature-preview/ The system will be unreachable for short periods during the event.
Therefore™ Online Planned Upgrade AnnouncementPlanned Maintenance

Schedule

June 5, 2025 13:00 - 16:00 UTC

Components

Web Client, Windows Client, Mobile App – Therefore™ Go, Workflow, Smart Capture, eSignature, Reporting Tools, Email Sending, MFP/MEAP App, Content Connector, FTP

Locations

SE Asia

Description

The system will be upgraded to the next Therefore™ Online Release. For more information about this release, please check the following page: https://therefore.net/blog/therefore-2025-feature-preview/ The system will be unreachable for short periods during the event.
Therefore™ Online Planned Upgrade AnnouncementPlanned Maintenance

Schedule

June 10, 2025 14:30 - 17:30 UTC

Components

Web Client, Windows Client, Mobile App – Therefore™ Go, Workflow, Smart Capture, eSignature, Reporting Tools, Email Sending, MFP/MEAP App, Content Connector, FTP

Locations

India

Description

The system will be upgraded to the next Therefore™ Online Release. For more information about this release, please check the following page: https://therefore.net/blog/therefore-2025-feature-preview/ The system will be unreachable for short periods during the event.
Therefore™ Online Planned Upgrade AnnouncementPlanned Maintenance

Schedule

June 16, 2025 14:00 - 17:00 UTC

Components

Web Client, Windows Client, Mobile App – Therefore™ Go, Workflow, Smart Capture, eSignature, Reporting Tools, Email Sending, MFP/MEAP App, Content Connector, FTP

Locations

Japan

Description

The system will be upgraded to the next Therefore™ Online Release. For more information about this release, please check the following page: https://therefore.net/blog/therefore-2025-feature-preview/ The system will be unreachable for short periods during the event.

Web Client




Operational

Windows Client




Operational

Mobile App – Therefore™ Go




Operational

Workflow




Operational

Smart Capture




Operational

eSignature




Operational

Reporting Tools




Operational

Email Sending




Operational

MFP/MEAP App




Operational

Content Connector




Operational

FTP




Operational

Locations

0

Active Incidents

0

Active Maintenances

0

Days Since Last Incident

History (Last 7 days)

Not possible to connect to the web clientPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Web Client


Locations

US



May 21, 2025 23:17 UTC
[Resolved] A failover was done. System is now operational again.

May 21, 2025 23:00 UTC
[Investigating] It currently may not be possible to connect to the system. We are investigating the issue and will give an update as soon as we have new information.
Not possible to connect to the systemOperational

Incident Status

Operational


Components

Web Client, Windows Client, Mobile App – Therefore™ Go, Workflow, Smart Capture, eSignature, Reporting Tools, Email Sending, MFP/MEAP App, Content Connector, FTP


Locations

US



May 21, 2025 18:29 UTC
[Resolved] An unspecified error caused a fail-over. System operations have now returned to normal.

May 21, 2025 17:38 UTC
[Investigating] It currently may not be possible to connect to the system. We are investigating the issue and will give an update as soon as we have new information.
Not possible to connect to web clientPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Web Client, FTP


Locations

US



May 21, 2025 18:17 UTC
[Resolved] An unspecified error caused a fail-over. System operations have now returned to normal.

May 21, 2025 14:05 UTC
[Resolved] A quick failover was done. System is now operational again

May 21, 2025 13:21 UTC
[Investigating] For some customers connection for web client is not working. We are investigating the issue
Therefore™ Online Planned Upgrade AnnouncementPlanned Maintenance

Description

The system will be upgraded to the next Therefore™ Online Release. For more information about this release, please check the following page: https://therefore.net/blog/therefore-2025-feature-preview/ The system will be unreachable for short periods during the event.


Components

Web Client, Windows Client, Mobile App – Therefore™ Go, Workflow, Smart Capture, eSignature, Reporting Tools, Email Sending, MFP/MEAP App, Content Connector, FTP


Locations

US


Schedule

May 20, 2025 07:00 - May 20, 2025 10:00 UTC


May 20, 2025 09:52 UTC
[Update] The upgrade is completed. The system is fully operational again.

May 20, 2025 07:00 UTC
[Update] The upgrade started. The system will be unreachable for short periods during the event. We will notify you as soon as the upgrade is completed.