All Systems Operational

Updated a few seconds ago

Installed Client Connection




Operational

Web Client Connection




Operational

MFP/MEAP App




Operational

Therefore Go Mobile App




Operational

Single Sign-On




Operational

Email Sending




Operational

Reporting Tools




Operational

Locations

0

Active Incidents

0

Active Maintenances

5

Days Since Last Incident

History (Last 7 days)

Users are experiencing issues when using Installed Client Degraded Performance

Incident Status

Degraded Performance


Components

Installed Client Connection


Locations

Australia



May 19, 2020 15:37 UTC
[Resolved] The issue has been resolved but the root cause is still unclear. We are investigating it to make sure the problem does not happen again.

May 19, 2020 01:00 UTC
[Investigating] We have failed-over the system that fixed the issue and users verified that the system is now running healthy. We are still investigating the root cause to have it fully solved. The next update will be provided in 24 hours, or as events warrant.

May 19, 2020 00:27 UTC
[Investigating] Users are experiencing performance issues, slowness and unresponsiveness when using installed clients.
Not possible to connect to the systemService Disruption

Incident Status

Service Disruption


Components

Installed Client Connection, Web Client Connection, MFP/MEAP App, Therefore Go Mobile App, Single Sign-On, Email Sending, Reporting Tools


Locations

Asia-IND



May 19, 2020 12:24 UTC
[Resolved] The issue is now fixed, we have created and applied a Hotfix which solved the problem. The problem was in one of the workflow components which is responsible for stamping in a workflow task. System operations have now returned to normal.

May 19, 2020 12:07 UTC
[Identified] The problem is identified, we are working on a fix. An update will be given as soon as the issue is fixed.

May 19, 2020 12:01 UTC
[Investigating] It is currently not possible to connect to the system. We are investigating the issue and will give an update as soon as we have new information.
Connectivity issues when trying to connect via web navigatorPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Installed Client Connection, Web Client Connection, MFP/MEAP App, Therefore Go Mobile App, Single Sign-On, Email Sending, Reporting Tools


Locations

EU



May 18, 2020 07:52 UTC
[Resolved] A manual fail-over was needed to solve the issue. System operations have now returned to normal. We are investigating the reason for the problem.

May 18, 2020 07:19 UTC
[Investigating] Some users reported connectivity issues when trying to to connect to the system via web navigator. We are investigating the issue and will give an update as soon as we have new information.