Planned Maintenance In Progress

Updated a few seconds ago

Therefore™ Online Planned Infrastructure Upgrade AnnouncementPlanned Maintenance

Description

In early 2025, Therefore™ Online will be increasing the number of passive data ports on its FTP server. Currently, ports 50000 and 50001 are used for this connection. After the change, the new port range will be 50000 to 50100. Customers who have set firewall rules for these ports will need to update them to support the new port range in order to continue using the FTPS connection to Therefore™ Online. As an alternative to opening the port range, customers may opt to use SFTP, which requires only port 22. For more information, please check the following page: https://therefore.net/blog/technical-bulletin-for-therefore-online-users/

Components

FTP

Locations

EU, US, SE Asia, India, Japan, Australia, Canada

Schedule

January 20, 2025 00:00 - 23:59 UTC


January 23, 2025 08:12 UTC
[Update] The planned infrastructure upgrade started. EU system has been updated. Current FTP passive port range for EU is: 50000-50004. More ports will be added soon.

January 21, 2025 09:09 UTC
[Update] The planned infrastructure upgrade started. Canada system has been updated. Current FTP passive port range for Canada is: 50000-50004. More ports will be added soon.

January 20, 2025 08:06 UTC
[Update] The planned infrastructure upgrade started. US system has been updated. Current FTP passive port range for US is: 50000-50004. More ports will be added soon.

Web Client




Operational

Windows Client




Operational

Mobile App – Therefore™ Go




Operational

Workflow




Operational

Smart Capture




Operational

eSignature




Operational

Reporting Tools




Operational

Email Sending




Operational

MFP/MEAP App




Operational

Content Connector




Operational

FTP




Planned Maintenance

Locations

0

Active Incidents

1

Active Maintenances

0

Days Since Last Incident

History (Last 7 days)

Workflow error on Update indexPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Workflow


Locations

EU, US, Canada



January 24, 2025 16:45 UTC
[Resolved] The workflows are now operating as expected. Thank you for your patience and understanding during this time.

January 24, 2025 15:02 UTC
[Investigating] We are currently experiencing issue that workflows fall into error when there is an index update task. To address this, we will initiate a failover to restore normal functionality. Further updates, including information about the root cause, will be shared as soon as they become available. Thank you for your patience.