All Systems Operational

Updated a few seconds ago

Scheduled Maintenance

Schedule

January 15, 2024 08:00 - March 31, 2024 16:00 UTC

Components

Web Client, Windows Client, Mobile App – Therefore™ Go, Workflow, Smart Capture, eSignature, Reporting Tools, Email Sending, MFP/MEAP App

Locations

EU, US, SE Asia, India, Japan, Australia, Canada

Description

As part of our commitment to the stability, security, and longevity of Therefore™ Online, we are planning to implement various backend infrastructure upgrades. The first Therefore™ Online system that will be upgraded is Canada. The first round of upgrades will include tenants used for demo and other non-production purposes. Production tenants will be gradually upgraded starting end of January. Other Therefore™ Online systems, including Europe, United States, Southeast Asia, India, Japan, and Australia, will be upgraded throughout the first quarter of 2024. Exact dates for these systems will be confirmed as we come closer to the upgrade. The Therefore team will communicate upgrades several weeks in advance on both the Therefore™ Online status page and via admin messages in the Therefore™ UI. For more information, please check the following page: https://therefore.net/blog/technical-bulletin-for-therefore-online-customers/

Web Client




Operational

Windows Client




Operational

Mobile App – Therefore™ Go




Operational

Workflow




Operational

Smart Capture




Operational

eSignature




Operational

Reporting Tools




Operational

Email Sending




Operational

MFP/MEAP App




Operational

Locations

0

Active Incidents

0

Active Maintenances

0

Days Since Last Incident

History (Last 7 days)

Incident Status

Service Disruption


Components

Web Client, Windows Client, Mobile App – Therefore™ Go, Workflow, Smart Capture, eSignature, Email Sending, MFP/MEAP App


Locations

Canada




March 4, 2024 09:17 UTC
[Resolved] The issue has been fixed and the system is fully operational again.

March 4, 2024 09:03 UTC
[Investigating] It currently may not be possible to connect to the system. We are investigating the issue and will give an update as soon as we have new information.

Description

The planned infrastructure upgrade for EU will start on 29th January. The first round of upgrades will include tenants used for demo and other non-production purposes. Production tenants will be gradually upgraded starting 12th February. No action from any user or system administrator is needed except for customers using an IP address instead of the tenant URL (<tenantname>.thereforeonline.com) to access Therefore™ Online. Additional technical information about these changes is available on the following page: https://therefore.net/blog/technical-bulletin-for-therefore-online-customers/


Components

Web Client, Windows Client, Mobile App – Therefore™ Go, Workflow, Smart Capture, eSignature, Reporting Tools, Email Sending, MFP/MEAP App


Locations

EU


Schedule

January 29, 2024 08:00 - March 29, 2024 16:00 UTC



February 27, 2024 21:26 UTC
[Update] The planned infrastructure upgrade for Europe is completed. All tenants have been successfully migrated to the new environment.

February 27, 2024 21:25 UTC
[Update] All production tenants have been successfully migrated to the new environment.

February 12, 2024 11:17 UTC
[Update] Gradual production tenant migration starts today.