All Systems Operational

Updated a few seconds ago

Web Client




Operational

Windows Client




Operational

Mobile App – Therefore™ Go




Operational

Workflow




Operational

Smart Capture




Operational

eSignature




Operational

Reporting Tools




Operational

Email Sending




Operational

MFP/MEAP App




Operational

Locations

0

Active Incidents

0

Active Maintenances

0

Days Since Last Incident

History (Last 7 days)

Not possible to connect to the systemService Disruption

Incident Status

Service Disruption


Components

Web Client, Windows Client, Mobile App – Therefore™ Go, Workflow, Smart Capture, eSignature, Reporting Tools, Email Sending, MFP/MEAP App


Locations

EU



July 26, 2024 12:21 UTC
[Resolved] The issue has been identified and temporarily resolved. Our team is actively investigating the root cause to ensure a permanent solution is implemented as soon as possible. We will provide a detailed update in our Post Incident Report. Thank you for your understanding and patience.

July 26, 2024 11:45 UTC
[Investigating] It currently may not be possible to connect to the system. We are investigating the issue and will give an update as soon as we have new information.
Therefore™ Online Planned Maintenance AnnouncementPlanned Maintenance

Description

The system will be upgraded to the next Therefore™ Online Bugfix Release (v31.1.1).


Components

Web Client, Windows Client, Mobile App – Therefore™ Go, Workflow, Smart Capture, eSignature, Reporting Tools, Email Sending, MFP/MEAP App


Locations

Japan


Schedule

July 24, 2024 15:00 - July 24, 2024 18:00 UTC


July 24, 2024 16:49 UTC
[Update] The upgrade is completed. The system is fully operational again.

July 24, 2024 15:00 UTC
[Update] The upgrade started. The system will be unreachable for short periods during the event. We will notify you as soon as the upgrade is completed.
Therefore™ Online Planned Maintenance AnnouncementPlanned Maintenance

Description

The system will be upgraded to the next Therefore™ Online Bugfix Release (v31.1.1).


Components

Web Client, Windows Client, Mobile App – Therefore™ Go, Workflow, Smart Capture, eSignature, Reporting Tools, Email Sending, MFP/MEAP App


Locations

Australia


Schedule

July 23, 2024 13:00 - July 23, 2024 16:00 UTC


July 23, 2024 14:38 UTC
[Update] The upgrade is completed. The system is fully operational again.

July 23, 2024 13:00 UTC
[Update] The upgrade started. The system will be unreachable for short periods during the event. We will notify you as soon as the upgrade is completed.
Therefore™ Online Planned Maintenance AnnouncementPlanned Maintenance

Description

The system will be upgraded to the next Therefore™ Online Bugfix Release (v31.1.1).


Components

Web Client, Windows Client, Mobile App – Therefore™ Go, Workflow, Smart Capture, eSignature, Reporting Tools, Email Sending, MFP/MEAP App


Locations

SE Asia


Schedule

July 22, 2024 13:00 - July 22, 2024 16:00 UTC


July 22, 2024 15:47 UTC
[Update] The upgrade is completed. The system is fully operational again.

July 22, 2024 13:07 UTC
[Update] The upgrade started. The system will be unreachable for short periods during the event. We will notify you as soon as the upgrade is completed.