All Systems Operational

Updated a few seconds ago

Web Client




Operational

Windows Client




Operational

Mobile App – Therefore™ Go




Operational

Smart Capture




Operational

Single Sign-On




Operational

Reporting Tools




Operational

Email Sending




Operational

MFP/MEAP App




Operational

Locations

0

Active Incidents

0

Active Maintenances

0

Days Since Last Incident

History (Last 7 days)

Smart Capture is not availablePartial Service Disruption

Incident Status

Partial Service Disruption


Components

Smart Capture


Locations

Australia



September 27, 2022 07:34 UTC
[Resolved] We are analyzing the root cause and will give an update as soon as there's new information. Smart Capture is now operational.

September 27, 2022 05:46 UTC
[Investigating] Customer encountered a timeout when trying to review the documents. We are investigating here.
Users may experience slow response times when connectingDegraded Performance

Incident Status

Degraded Performance


Components

Web Client, Windows Client, Mobile App – Therefore™ Go, Smart Capture, Single Sign-On, Reporting Tools, Email Sending, MFP/MEAP App


Locations

India


Postmortem

https://support.therefore.net/support/solutions/articles/77000532170-incident-from-september-23-2022-users-may-experience-slow-response-times-when-connecting-


September 23, 2022 10:28 UTC
[Resolved] The issue is resolved. We will give more details in post-mortem as soon as root cause analysis is available.

September 23, 2022 09:20 UTC
[Monitoring] The system is back to normal and we are still monitoring the situation. We will give an update as soon as we confirm the problem is gone.

September 23, 2022 08:26 UTC
[Investigating] The system may be slower than usual while connecting or using the system.