All Systems Operational

Updated a few seconds ago

Web Client




Operational

Windows Client




Operational

Mobile App – Therefore™ Go




Operational

Workflow




Operational

Smart Capture




Operational

eSignature




Operational

Reporting Tools




Operational

Email Sending




Operational

MFP/MEAP App




Operational

Locations

0

Active Incidents

0

Active Maintenances

2

Days Since Last Incident

History (Last 7 days)

Therefore™ Online Planned Upgrade AnnouncementPlanned Maintenance

Description

The system will be upgraded to the next Therefore™ Online Release. For more information about this release, please check the following page: https://therefore.net/blog/therefore-online-v32-feature-preview/ The system will be unreachable for short periods during the event.


Components

Web Client, Windows Client, Mobile App – Therefore™ Go, Workflow, Smart Capture, eSignature, Reporting Tools, Email Sending, MFP/MEAP App


Locations

Japan


Schedule

November 18, 2024 15:00 - November 18, 2024 18:00 UTC


November 18, 2024 17:46 UTC
[Update] The upgrade is completed. The system is fully operational again.

November 18, 2024 14:59 UTC
[Update] The upgrade started. The system will be unreachable for short periods during the event. We will notify you as soon as the upgrade is completed.
Not possible to connect to the system or connection is slowService Disruption

Incident Status

Service Disruption


Components

Web Client, Windows Client, Mobile App – Therefore™ Go, Workflow, Smart Capture, eSignature, Reporting Tools, Email Sending, MFP/MEAP App


Locations

EU



November 18, 2024 13:06 UTC
[Resolved] Our developers are diligently working on a hotfix for this issue. In the meantime, we are closely monitoring the situation. Once the fix passes QA, it will be applied to the system. We expect this to happen tonight.

November 18, 2024 11:54 UTC
[Identified] We have identified the issue and are actively working on a fix. While the system is currently stable, please be aware that the issue may reoccur. We will provide another update as soon as possible. Thank you for your patience.

November 18, 2024 10:49 UTC
[Investigating] It currently may not be possible to connect to the system, or users may experience slowness and a lag in the connection. We are investigating the issue and will give an update as soon as we have new information.